Privacy Policy

Effective Date: April 7, 2025

Simon Dispatch (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website https://simondispatch.com and our mobile application (collectively, the “Services”). This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

We collect the following types of data:

A. Personal Identifiable Information (PII)

  • Name

  • Email address

  • Phone number

  • Business/company name

  • Billing/shipping address

  • Payment details (processed securely via third-party providers like Stripe, Square, etc.)

B. Device & Usage Data

  • IP address

  • Device type, OS, browser type

  • App version

  • Pages visited

  • Time spent on pages

  • Crash logs and diagnostic data

C. Location Data

If enabled, we collect real-time geolocation from drivers and users for service functionality. You may enable or disable location services through your device settings.

D. Communications

We collect messages sent via our app/website, email, or support channels for quality assurance and dispute resolution.

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Services

  • Authenticate user access

  • Process payments and manage billing

  • Match shippers with drivers

  • Optimize routing and delivery logistics

  • Communicate updates, support, and marketing (with consent)

  • Analyze app usage and improve performance

  • Comply with legal obligations

3. Sharing of Information

We do not sell your personal data. We only share your data with:

  • Third-party service providers (e.g., hosting, analytics, payment processors)

  • Business partners essential to dispatching and logistics operations

  • Law enforcement, if required by law, subpoena, or legal process

  • Successors in the event of a merger, acquisition, or asset sale

4. Cookies & Tracking Technologies

Our website uses cookies, beacons, and other tracking technologies to:

  • Remember user preferences

  • Improve website functionality

  • Serve personalized content

  • Track usage statistics

You may disable cookies via your browser settings.

5. Data Retention

We retain personal data only as long as necessary for:

  • Service functionality

  • Legal and regulatory requirements

  • Dispute resolution

  • Contract enforcement

6. Your Rights

Depending on your jurisdiction (e.g., CCPA, GDPR), you may have the right to:

  • Access, correct, or delete your personal data

  • Opt out of marketing communications

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with a data protection authority

To exercise these rights, email us at [email protected].

7. Security

We implement technical and organizational measures to secure your data, including:

  • Encryption (TLS/SSL)

  • Secure cloud storage

  • Role-based access control

  • Regular vulnerability assessments

No system is 100% secure. You use our Services at your own risk.

8. Children’s Privacy

Our Services are not intended for users under 13 (or 16 under GDPR). We do not knowingly collect data from children. If we learn we have, we’ll delete it promptly.

9. International Users

If you access our Services from outside the U.S., you understand your information may be transferred to and processed in the U.S. where data protection laws may differ.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes take effect immediately upon posting. We’ll notify users via email or in-app alerts for significant changes.

11. Contact Us

If you have questions or requests related to this Privacy Policy:

Simon Dispatch
Email: [email protected]